If you have a balance on your account, you are encouraged to pay it as soon as possible. Collections have been outsourced and are no long handled in office. Your fourth statement will be notifying you that you’re account will be sent to collections, from then on it is between you and the collections company.
We understand that insurance and deductibles can be confusing but we’re still a small business and carrying balances is something we cannot afford to do. We appreciate your understanding!